Shipping & Return Policy

Shipping Information

Processing Time

• Orders are typically processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.
• You will receive a confirmation email with tracking information once your order has shipped.

Delivery Times

Shipping Restrictions

• We currently ship within the continental United States only.
• P.O. Box addresses may require additional handling time.
• For Alaska, Hawaii, and international shipping inquiries, please contact us.

---

Return Policy

Return Window

We offer a 30-day return policy from the date of delivery. To be eligible for a return, your item must be:

• In its original packaging with all accessories and documentation
• In unused or like-new condition
• Free from any physical damage not covered under warranty

How to Initiate a Return

1. Contact Us: Email us at support@mozget.com with your order number.
2. Get Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.
3. Ship the Item: Pack the item securely and ship it to the provided address with the RMA number clearly marked.
4. Receive Refund: Once we receive and inspect the returned item, your refund will be processed within 5-7 business days.

Refund Details

• Refunds are issued to the original payment method.
• Original shipping costs are non-refundable (if applicable).
• Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
• A restocking fee of up to 15% may apply for opened items.

Non-Returnable Items

• Items that have been modified or altered
• Items missing original packaging or accessories
• Items returned after the 30-day return window

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery. We will arrange a free return and replacement or full refund at our expense.

Contact Us

If you have questions about shipping or returns, please contact us: